Shipping policy
Last updated: 2025-11-04
1) Local city delivery
- Available only within active service areas; location detection shows eligible products.
- City delivery: usually within 1 hour, maximum up to 3 hours.
- Friday: orders are accepted up to 3 hours before the start of Shabbat; orders placed later will be delivered on Monday.
- No deliveries are made on Jewish holidays.
- Pre-holiday orders are accepted no later than 4 hours before the start of the holiday; orders placed later will be delivered after the holiday.
- There is no minimum order amount.
- The delivery cost will be shown at checkout and depends on distance, weight and selected time slot.
2) Store pickup (Click & Collect)
- Available for eligible products and locations shown at checkout.
- A pickup order is confirmed after successful online payment.
- The customer must present the order confirmation received by email or WhatsApp.
3) Express postal/courier delivery
- Used when products are not eligible for local delivery in your area.
- Delivery options and costs are shown at checkout; delivery time depends on the destination.
4) Split orders
If an order is fulfilled from two or more pickup/fulfillment locations or different suppliers, the delivery cost is calculated and charged separately for each location and then added to the final total.
5) Delivery attempts and access
- Please provide the correct address and delivery instructions. If delivery fails due to the recipient being unavailable or incorrect details being provided, a redelivery fee may apply.
- For age-restricted products, if any, a valid ID must be presented.
6) Support
Email: info@koshermarket.eu
Phone / WhatsApp: +49 1515 1189196